Troubleshooting¶
The most commonly used tools for identify problems with this integration is the Failedmessage
table in Lime or the Lime CRM Web Server Log
.
Possible Issues¶
Nothing gets updated in Lime CRM¶
Description¶
Updates are not synchronized to Lime CRM.
Solution¶
- Check for messages in the Failedmessage table.
- Check for errors in the Lime CRM Web Server Log.
- Check with CGI if they can reach the custom endpoints.
A certain field is not getting updated in Lime CRM¶
Description¶
An object in Lime CRM is updated from BFUS but a certain field is not.
Solution¶
- Check the mapping of the object.
- Check for info-printout in the Lime CRM Web Server Log, trying to update a non existing field is logged there. E.g, see below.
INFO: addon_bfus_integration.xml_parser - No such field: salescompanyname
- Validate DSL against mapping, run
mapping_validation_test.py
. For more info, see Verification
Found a bug?¶
If a bug have been identified create an issue in the repo.
Specify the following in such a detailed manner that we can recreate the issue:
- Which customer it concerns
- The error message
- Which object is affected
After an issue been created send us the xml-message that causes the error. You reach us through the following link, contact us!